Refunds Policy- Returns
All returns must be approved by Soeur. We will only issue a store credit for all returns. In the event that we are forced to change/cancel/ or alter an order at no fault of Soeur, a store credit will be issued. We do not issue refunds back to your original payment method. We hope this will encourage you to take your time in selecting your items and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will issue the store credit in the form of a Soeur E-gift card.
Generally, you will receive the store credit email within 48 hours of the return being processed.
Store credit cannot be issued on items that are not returned.
Store credit is not issued on items that are returned with damage or worn.
We do not issue refunds or store credit on items that are lost in transit or confirmed delivered by the carrier. You should contact the carrier and file a claim using the package insurance provided.
Shipping charges and tips are not refundable. We cannot issue store credit for tips or shipping charges.
You may be subject to a 30% restocking fee.
Please email your order number to info@SoeurBeauty.com to initiate returns.
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means we cannot cancel or make any changes to your order. This can include but is NOT limited to:
- Billing or shipping address updates
- Addition or removal of items
- Change in color/size of items
- Addition or removal of a discount code
- Order cancellation requests
- Shipping method changes